Terms and conditions

Version of 21 October 2026

1. Who we are

CableCAD is a service of Happy Rainbow Factory CommV (a Belgian limited partnership), Cederstraat 10, 8560 Wevelgem, Belgium, company and VAT number BE 0537.199.757, register of legal entities Ghent, Kortrijk division, email [email protected] ("we", "us").

2. Scope

These terms apply to the use of the website cablecad.be and the web application CableCAD ("the service"), and to every purchase you make there. You accept them when you create an account, and again expressly when you pay. Where the rules differ for consumers (who do not use the service for their profession) and for professionals (installers, businesses), this is stated. Other terms, such as those of the buyer, do not apply unless agreed in writing.

3. The service

CableCAD is a web application to draw, check and print single-line diagrams and location diagrams of electrical installations. You need a recent web browser and an internet connection.

The AREI/RGIE checks and the suggestions for breaker rating, cable and cross-section are an aid. They do not replace the judgement of a professional and do not guarantee that an installation or a diagram complies or will be approved. You remain responsible for your installation, your diagrams and what you do with them. Only a recognised body inspects an installation. Check every diagram and every printout before you use it.

4. Your account

You provide correct details and keep them up to date. An account is personal: keep your password secret and do not share your account. You are responsible for what happens with your account. If you suspect misuse, change your password and let us know.

5. Trial

A new account gets a free 14-day trial with all features, without payment details. During the trial, printouts carry a watermark. After the trial your projects remain viewable; editing them or creating new ones requires one of the plans below. The trial ends by itself: nothing is charged unless you choose a plan yourself.

6. Plans, prices and payment

Yearly plan (intended for professionals). Create and edit unlimited projects and print without a watermark, for one year. The yearly plan renews automatically every year and is paid with the payment method of the first payment, until you cancel. You can cancel at any time in your account, under "Plan and invoices"; the plan then runs until the end of the paid year, without a refund for the rest of that year. After it ends, your projects remain viewable and printable.

Per plan. One project you can edit without a time limit and print without a watermark. If you buy a plan without a project, you get a credit that your next new project uses.

Prices are shown on the website and at checkout. The yearly plan is excluding VAT, a single plan including 21% VAT. A business in another EU member state with a valid VAT number pays without Belgian VAT (reverse charge). You pay through Mollie, with the payment methods offered there. You receive the invoice by email, or through Peppol if your business is connected to it.

If the payment of a renewal fails, we let you know by email and you can restart the yearly plan in your account; if you don’t, it ends at the end of the paid year. We announce any price change by email at least 30 days before the renewal. If you do not agree, you can cancel before the renewal.

7. Right of withdrawal (consumers only)

As a consumer you in principle have 14 days from the purchase to withdraw from a distance purchase. CableCAD is available as soon as you have paid. That is why, at checkout, we expressly ask whether you want the supply to start immediately, and whether you acknowledge that you thereby lose your right of withdrawal. Without that consent you cannot pay. With that consent the right of withdrawal lapses as soon as the service is available, to the extent the law allows. Should you nevertheless still be able to withdraw, you pay for the part already supplied.

To exercise your right of withdrawal, send a clear statement to [email protected] with your name, the email address of your account and the purchase. Professionals have no right of withdrawal.

8. Your projects and your clients’ data

Your projects remain yours. You only give us the right to store, display and print them to the extent needed to provide the service. You can always print your projects or save them as PDF.

If you include data of your clients in a project (names, addresses, EAN numbers, plans of their home), you are the controller of that data and we process it on your behalf. The data processing agreement in the annex then applies. How we process the data of your account is described in the privacy statement.

9. What is not allowed

You do not use the service to break the law or infringe the rights of others, you do not try to break into our systems or those of other users, you do not put an abnormal load on the service (for example with automated requests), and you do not copy, sell or decompile the software, except to the extent the law allows. In case of a serious breach we may suspend or close your account.

10. Availability and changes

We do our best to keep the service available, secure and up to date and to back up your data daily, but we do not guarantee uninterrupted or error-free operation. The service may be briefly unavailable for maintenance. We may improve and change the service; if we remove an important feature you paid for, we tell you in advance and you can cancel.

11. Liability

We are liable for damage that is the direct result of a fault on our part. Towards professionals, this liability is limited to the amount the customer paid us in the twelve months before the damage, and we are not liable for indirect damage such as lost profit, lost jobs or a rejected installation. Towards consumers, the limitations the law permits apply. No limitation applies in case of intent, gross negligence, or harm to life or health.

We are not liable for the content of your diagrams and plans, for decisions you take based on the checks in the app, or for force majeure, such as an outage at a hosting or payment partner.

12. Termination

You can delete your account at any time in the app. A running yearly plan is then cancelled, without a refund. Your projects, files and questions to customer support are deleted immediately; they disappear from the backups within 14 days. We keep payments and invoices for as long as the law requires.

We may terminate the agreement with three months’ notice, or immediately in case of a serious breach of these terms. If we terminate without a breach on your part, we refund the unused part of a prepaid plan.

13. Questions and complaints

For a question or complaint, contact [email protected], use the contact form, or go to "Help and questions" in the app. We usually answer within one working day. As a consumer you can also turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be).

14. Changes to these terms

We may change these terms. We announce a change that is unfavourable to you by email at least 30 days in advance. If you do not agree, you can delete your account or cancel your yearly plan before the change takes effect; a running plan then ends under the old terms.

15. Applicable law and jurisdiction

Belgian law applies. In a dispute with a professional, the courts of the judicial district of West Flanders, Kortrijk division, have jurisdiction. A consumer can always go to the court designated by law, including that of their place of residence.

16. Language

These terms exist in Dutch, French and English. The versions have equal value; in case of a difference in interpretation towards a consumer, the interpretation most favourable to the consumer applies.

Annex: data processing agreement

This annex applies when you include personal data of others in CableCAD, such as your clients’ data. You are then the controller and Happy Rainbow Factory is the processor, within the meaning of Article 28 of the General Data Protection Regulation (GDPR).

Subject and duration

We store, display and process the data in your projects only to provide the service: drawing, checking, printing, storing and restoring. This lasts as long as your account exists.

Which data, about whom

Names, addresses, telephone numbers, email addresses, company numbers, EAN numbers, signatures and plans of homes or buildings; of your clients, their occupants, inspectors and your own staff. Special categories of personal data do not belong in CableCAD.

What we commit to

• We process the data only on your instructions, as you give them by using the service, and not for our own purposes.
• Anyone with access on our side is bound to confidentiality. We only look into a project if you ask us to (for example with a support question) or if the law requires it.
• We take appropriate security measures: encrypted connections (https), passwords stored only as a hash, server access limited to their administrator, daily backups and storage in the European Union.
• We help you, as far as reasonable, to respond to requests from data subjects (access, rectification, erasure) and with a data protection impact assessment.
• We notify you of a security breach affecting your data without undue delay and at the latest within 48 hours of discovering it, with what we know and what we are doing about it.
• When your account ends, we delete the data: immediately from the service, within 14 days from the backups, unless the law requires us to keep it.
• We provide the information needed to demonstrate that we meet these obligations. An audit is possible by appointment, at your cost, with reasonable prior notice.

Sub-processors

You authorise us to engage these sub-processors for the data in your projects:

• Hetzner Online GmbH (Germany): the servers and storage, in data centres in the European Union.
• Cloudflare, Inc. (United States): the network for the site, for speed and protection against attacks; traffic passes through it encrypted. Transfers outside the EU take place under the EU–US Data Privacy Framework and the standard contractual clauses of the European Commission.

We announce a new sub-processor by email at least 30 days in advance. If you have a well-founded reason to object and we find no solution, you can end your account and we refund the unused part of a prepaid plan. Every sub-processor is bound by the same obligations as we are.